What Needs to Change?

The identification and subsequent treatment of constraints results in an order of magnitude improvement in performance.

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1) Identify the Constraints

Answering the question, "What needs to change?", utilizes both "hard" data and "soft" feelings and intuition to bring to the surface the root cause or the main constraint of a current state of the system (or current reality). 

In TOC, the existence of a constraint inhibits "flow" or performance of the system. In this way, TOC tends to view a constraint as positive since its identification and subsequent treatment results in an order of magnitude improvement in performance. 

The steps or tools used here are "listing issues or UnDesirable Effects (UDEs)", developing "Evaporating Cloud" (EC) and creating the "Current Reality Tree" (CRT).